All submissions will be responded to within 24 hours and in case of medical or mental health emergency please call the GA Crisis and Access line at 1-800-715-4225 or 911

Behavioral Health Insurance & Billing

Payment for Adult and Child/Adolescent Behavioral Health Treatment

Serenity BHS serves all individuals who are eligible for treatment. Individuals are required to pay a co-payment or fee toward the deductible, at the time of service, based on their insurance plan. If the individual is uninsured, he/she may qualify for the State Assistance Program; individuals will be asked to pay an amount determined on a sliding fee scale, based on income.

Accepted Insurance Plans (effective July 1, 2014)

Remember to bring your insurance card (CMO, PPO, etc.) with you to each appointment.

  • Aetna
  • Cigna
  • CMOs (Amerigroup, Cenpatico, Wellcare, CareSource)
  • Humana One
  • Humana National POS
  • Humana PPO
  • Medicaid
  • Medicaid QMB
  • Medicare Replacement Plans BCBS:
    • Anthem BCBS Blue Access Value Reg PPO
    • BCBS BlueAdvantage Sapphire
    • BCBS SHBP Medicare Preferred PPO Standard
    • BCBS SmartValue Enhanced Plus
    • BCBS SmartValue Plus
    • MHNet
    • Medicare Replacement Plans Cigna:
      • Cigna Medicare Access Plus RX (PFFS)
  • Medicare Part B
  • Peachcare for Kids
  • TRI-Care

We have on-site financial staff to help provide support services to individuals and/or their families and agency program staff. Financial staff assist in identifying all available financial resources for which individuals may be eligible, to fund the cost of required services and improve total quality of life.

If the treatment procedure is not covered 100% by insurance, Medicaid or Medicare, then SBHS will ask for co-payment or deposit to be paid when the individual check-in in for the appointment. A representative from SBHS may contact you prior to the appointment date to make sure all of your information is correct.

If your insurance has changed or you need to update your insurance, please fax the updated information to 706-432-3780.

For questions related to billing, please contact the Billing Manager at 706-432-4837.